CUSTOMER SERVICE

For trip planning assistance please call (707) 449-6000 to speak with one of our friendly Transit Dispatchers who will be happy to assist you.  Dispatchers are available Monday through Friday from 6:30am to 6:30pm and Saturday 8am to 4:30pm.

 


The City Coach Team.

SUGGESTIONS OR COMMENTS?

Our goal is to provide safe, reliable and cost effective public transit.  If you have a suggestion or comment we want to hear from you!

City of Vacaville

Attention: Transit

650 Merchant Street

Vacaville CA, 95688

Phone: (707) 449-5170

Email: citycoach@cityofvacaville.com

TITLE VI - Notification to beneficiaries

What Does Title VI Mean To You?
The City of Vacaville, Vacaville City Coach hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related statutes and regulations in all programs and activities. Title VI requires that no person shall, on the grounds of race, color, sex, age, disability, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which the City of Vacaville receives Federal financial assistance. Title VI also requires the City of Vacaville to reduce language barriers that may impede access to important services by customers who may not be proficient in English.

What Should You Do If You Have Complaint?
Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with the City of Vacaville. Any such complaint must be submitted in writing and to the Vacaville City Coach Transit Department within one hundred eighty (180) days following the date of the alleged discriminatory occurrence. When submitting a complaint, please include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.

Vacaville City Coach Welcomes Your Feedback!
Vacaville City Coach is committed to providing safe, efficient and quality transportation services to all the communities we serve. If you have any suggestion on how we can improve on our commitment to non-discrimination, or how we can better serve the needs of customers who are not proficient in English, we would like to hear from you.

Letters should be sent to:
Transit Manager
Vacaville City Coach
650 Merchant Street
Vacaville, CA 95688
Phone: (707) 449-5170