FAQs Alarm Ordinance
Q: Why are you billing for false alarms?
A: Since 1978 we have been billing for false alarms. The current ordinance authorizes us to do so. Responding to false alarms negatively impacts our ability to deal with real crime problems and provide proactive crime prevention. False alarms are preventable. Those who have alarm systems have made a choice to accept the responsibility to prevent false alarms.
Q: Do I have to register my alarm, and what does it cost?
A: Operational alarms must be registered, and the cost is $25 per year. If you never turn your alarm on, you do not need to register. The alarm registration fee supports false alarm prevention activities, and allows us to operate more efficiently when responding to alarms. To register your alarm, please use this form or contact our Alarm Coordinator.
Q: Where can I read the ordinance?
A: The Municipal Codes are available online, at the public library, or at City Hall. The Alarm Ordinance is located in chapter 15.28, building security. The new amendments should be available soon. In addition, your alarm company is required to supply you with a copy of the new, revised ordinance.
Q: What is the definition of a false alarm?
A: From the Municipal Code: “False alarm means an alarm system that emits a light or sound or transmits a signal or message resulting in a response by public safety officers when the situation does not require a public safety response. False alarms caused as a result of power failures, power surges, or acts of nature not the fault of the alarm user or system subscriber or the alarm business shall not be considered to be a false alarm.”
Q: My alarm is brand new, is there a grace period?
A: The current ordinance allows you to have false alarms without being billed for 30
days after the alarm is installed.
Q: How can I prevent false alarms?
A: Know how your system works and make sure it is working properly. Have your alarm company help you if you have problems. Make sure that pets, kids, ceiling fans, and other things don’t create a problem for you. You alarm company wants to help you prevent false alarms; call them.
Q: What happens if I don’t pay?
A: Like any unpaid bill from the city, it will go to collection.
Q: How do I appeal if I think the bill is wrong or unfair?
A: Write a letter to the Chief of Police, Attention: Alarm Administrator, with you concerns. Include the date, time, location, and circumstances of the alarm. The Alarm Administrator may or may not dismiss the bill, or may schedule a hearing with you to get more information.
Q: Who can I talk to about my bill?
A: Call (707) 449-5387. If you get our voicemail system, be sure and mention you have a question about an alarm bill. Provide the date, time, and location of the alarm, as well as a contact number.
Q: Do other cities do this?
A: Many other cities charge for responding to false alarms. Responding to false alarms is a police service that primarily benefits the alarm company. Alarm Associations nationwide advocate charging for false alarms to encourage false alarm reduction and to recover costs incurred by the police when responding to alarms.
Q: Shouldn't the police to respond to every alarm call?
A: Your agreement with your alarm company is a private contract. The police are not obligated to respond to alarms, but we do so whenever possible.
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