Communication Center

Dispatcher at Console

The Communication Center for the City of Vacaville is located within the Vacaville Police Department. It is often considered the “hub” of the agency. The Communication Center handles both business lines and 911 emergency calls.

The center is staffed 24 hours a day, 7 days a week. We currently have 18 full-time dispatchers, 2 supervisors, and 4 lead dispatchers. Dispatchers work either a 4 day/10 hour or 3 day/12 hour schedule. Our center handles both police and fire calls and dispatchers are EMD certified. This means we can give medical instruction prior to paramedics arrival - which often saves lives. In addition, our tactical dispatch team can respond with our SWAT and negotiation teams during emergency situations.

The Communication Center handles all the 911 and business calls for Vacaville residents. If you live within the city limits and dial 911 from your phone you will reach the Vacaville Police Department. All other incoming calls to our department – to report suspicious activity, report a cold crime or to be connected with another unit or staff should be placed by calling (707) 449-5200, or the specific department.

Emergency Calls

911 is for emergencies only. Call 911 when there is an immediate threat to life or property and an immediate response from fire, paramedics and/or officers is needed. Placing Emergency Calls will give you more information on accessing dispatch and emergency services.

Emergency assistance calls made from a cellular phone should be placed by dialing (707) 449-5200. 911 cellular phone calls have to be re-routed from either California Highway Patrol or the Solano Sheriff’s Department to our Communication Center.

Business Calls and Other Calls for Service
The communication center also receives calls on our business lines. If you are not sure your call is an emergency the dispatcher will take your information and assist you accordingly. The non-emergency number is (707) 449-5200.

If you live in a rural area of Vacaville or in Solano County, you will need to contact the Solano County Sheriff's Department and Communications Center. They handle their jurisdictions 911 lines. Their business line is (707) 421-7090.

Please...remember to act carefully and safely...

We appreciate your assistance when reporting a crime, injured people, and suspicious activity, etc. Please try to remain calm when you call our communication center. Tell us what you know, but do not put yourself in harm’s way and become another victim.